Cody is committed to resolving any concerns, complaints, or issues promptly and effectively. Our Reclamation Resolution Policy outlines the process for addressing and resolving disputes or grievances.
1. Customer Satisfaction
We prioritize customer satisfaction and aim to provide high-quality services. If you encounter any issues or have concerns regarding our services, we encourage you to contact our customer support team immediately.
2. Contacting Customer Support
To resolve any issues or file a complaint, please contact our customer support team at [contact@codyworldwide.com] . Our team is available during business hours and will assist you in addressing your concerns.
3. Dispute Resolution Process
Upon receiving your complaint or concern, our team will initiate a thorough investigation into the matter. We aim to address and resolve disputes within a reasonable timeframe.
- Step 1: Acknowledgment – We will acknowledge the receipt of your complaint promptly and provide an estimated timeline for resolution.
- Step 2: Investigation – Our team will conduct a thorough investigation into the issue, gathering relevant information and communicating with all involved parties.
- Step 3: Resolution – We will work towards finding a satisfactory resolution to the dispute, aiming to address your concerns effectively.
4. Escalation Process
If you feel that your concern has not been adequately addressed, you have the option to escalate the issue. Please request to speak with a supervisor or escalate the matter to a higher level of management for further review.
5. Timely Communication
Throughout the resolution process, we will maintain open communication with you, providing updates and progress reports until the matter is resolved to your satisfaction.
6. Feedback and Improvement
We value your feedback and use it to continuously improve our services. Your input helps us identify areas for enhancement and ensures better service delivery in the future.
7. Legal Recourse
If a resolution cannot be reached through our internal processes, you reserve the right to seek legal recourse as per applicable laws and regulations.
8. Contact Us
If you have any questions, require assistance, or wish to file a complaint, please contact our customer support team at [contact@codyworldwide.com].