Cody Return and Refund Policy
We want you to be completely satisfied with your purchase from Cody. If you are not satisfied for any reason, we offer a hassle-free return and refund policy.
Eligibility for Returns:
- You may return any product purchased from Cody within 30 days of the original purchase date.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Software subscriptions must not have been activated or registered.
How to Initiate a Return:
- Contact our customer support team at contact@codyworldwide.com to initiate a return and obtain a Return Merchandise Authorization (RMA) number.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Include a copy of the original invoice or order confirmation and the RMA number inside the package.
- Ship the package back to us at the following address:
198 AV VICTOR HUGO 75116 PARIS, France
Refund Process:
- Once we receive your returned product and verify its eligibility, we will process your refund within 7 business days.
- Refunds will be credited back to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order.
Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.
Non-Returnable Items:
- Certain items, such as downloadable software or personalized products, may not be eligible for return unless they are defective.
Restocking Fees:
- We do not charge any restocking fees for returned products.
Changes to This Policy:
- We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Customer Satisfaction:
Your satisfaction is our top priority. If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer support team.